{"id":4384,"date":"2025-12-10T14:46:53","date_gmt":"2025-12-10T14:46:53","guid":{"rendered":"https:\/\/ingenium-university.eu\/manuals\/?page_id=4384"},"modified":"2025-12-13T17:12:33","modified_gmt":"2025-12-13T17:12:33","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/ingenium-university.eu\/manuals\/helpdesk\/","title":{"rendered":"HelpDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4384\" class=\"elementor elementor-4384\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f12e574 e-flex e-con-boxed e-con e-parent\" data-id=\"f12e574\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ee1d0c0 e-con-full e-flex e-con e-child\" data-id=\"ee1d0c0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fff57a9 elementor-widget elementor-widget-heading\" data-id=\"fff57a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HelpDesk Guidelines<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb4b615 e-flex e-con-boxed e-con e-parent\" data-id=\"bb4b615\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5770b elementor-widget elementor-widget-ucaddon_stacking_cards\" data-id=\"2c5770b\" data-element_type=\"widget\" data-widget_type=\"ucaddon_stacking_cards.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Stacking Cards -->\n\t\t<link id='font-awesome-css' href='https:\/\/ingenium-university.eu\/manuals\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/ingenium-university.eu\/manuals\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='fancybox-css' href='https:\/\/ingenium-university.eu\/manuals\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/fancybox3\/jquery.fancybox.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Stacking Cards *\/\n\n#uc_stacking_cards_elementor_2c5770b {\n\twidth: 100%;\n\tmargin: 0 auto;\n\t--card-top-offset: 20px;\n    --card-height:400px;\n}\n\n@media (max-width: 1024px) {\n  #uc_stacking_cards_elementor_2c5770b {\n\t--card-top-offset:  20px;\n    --card-height:500px;\n  }\n}\n@media (max-width: 767px) {\n  #uc_stacking_cards_elementor_2c5770b {\n\t--card-top-offset:  20px;\n    --card-height:700px ;\n  }\n}\n\n#uc_stacking_cards_elementor_2c5770b .ue_cards_wrapper {\n    padding-bottom: calc(3 * var(--card-top-offset)); \/* Make place at bottom, as items will slide to that position*\/\n  \tdisplay: grid;\n    justify-items: center;\n\tgrid-template-columns: 1fr;\n    grid-template-rows: repeat(3, var(--card-height));\n    \/* margin-bottom: var(--card-margin);\n\tgap: var(--card-margin); *\/\n}\n\n#uc_stacking_cards_elementor_2c5770b .ue_stacking_card_item {\n\t\/*position: sticky;*\/\/* will be nabled in js to allow calc of start position of the cards *\/\n    padding-top: var(--card-top-offset);\n\ttransform-origin: 50 0;\n\twill-change: transform;\n}\n\n#uc_stacking_cards_elementor_2c5770b .ue_card_content {\n    height: var(--card-height);\n    min-height: var(--card-height);\n\toverflow: hidden;\n\tdisplay: flex;\n\talign-items: stretch;\n}\n\n\n#uc_stacking_cards_elementor_2c5770b .ue_content_left {\n\t\/*place-self: center;*\/\n\t\/*display: grid;*\/\n    display: flex;\n    flex-direction: column;\n    flex-shrink: 0;\n    }\n\n#uc_stacking_cards_elementor_2c5770b .ue_card_content > figure {\n\toverflow: hidden;\n    flex-grow: 1;\n}\n\n#uc_stacking_cards_elementor_2c5770b .ue_card_content > figure .ue_sc_img,\n#uc_stacking_cards_elementor_2c5770b .ue_card_content > figure > a{\n\twidth: 100%;\n\theight: 100%;\n}\n\n#uc_stacking_cards_elementor_2c5770b .ue_sc_button {\n\tdisplay: inline-block;\n    height: fit-content;\n    overflow:hidden;\n}\n\n\n\n\/* soft styles*\/\n.ue_sc_title {\n\tfont-weight: 300;\n\tfont-size: 2.4em;\n    line-height: 1.2;\n}\n\n.ue_sc_desc {\n\tfont-weight: 300;\n\tline-height: 1.42;\n}\n.ue_stacking_card_item {\n  width:100%;\n}\n.ue_card_content {\n\tbox-shadow: 0px 10px 40px 0px rgba(0, 0, 0, 0.30);\n}\n\/* *\/\n\n\/* start creative button hover styles *\/\n#uc_stacking_cards_elementor_2c5770b .uc_content{\n  display: flex;\n  flex-wrap: wrap;\n}\n\n\/* GENERAL BUTTON STYLING *\/\n#uc_stacking_cards_elementor_2c5770b .uc_button {\n  overflow:hidden;\n  flex-shrink: 0;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_button,\n#uc_stacking_cards_elementor_2c5770b .uc_button::after {\n\ttransition: all 0.3s;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_button {\n  position: relative;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_button span{\n  z-index: 2;\n  position: relative;\n  display: block;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_button::before,\n#uc_stacking_cards_elementor_2c5770b .uc_button::after {\n  content: '';\n  position: absolute;\n  z-index: 1;\n}\n\n\/* BUTTON 1 *\/\n#uc_stacking_cards_elementor_2c5770b .uc_btn-1::after {\n  height: 0;\n  left: 0;\n  top: 0;\n  width: 100%;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_btn-1:hover:after {\n  height: 100%;\n}\n\n\/* BUTTON 7 *\/\n#uc_stacking_cards_elementor_2c5770b .uc_btn-7::after {\n  height: 0;\n  left: 0;\n  bottom: 0;\n  width: 100%;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_btn-7:hover:after {\n  height: 100%;\n}\n\n\/* BUTTON 2 *\/\n#uc_stacking_cards_elementor_2c5770b .uc_btn-2::after {\n  height: 100%;\n  left: 0;\n  top: 0;\n  width: 0;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_btn-2:hover:after {\n  width: 100%;\n}\n\n\/* BUTTON 6 *\/\n#uc_stacking_cards_elementor_2c5770b .uc_btn-6::after {\n  height: 100%;\n  right: 0;\n  top: 0;\n  width: 0;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_btn-6:hover:after {\n  width: 100%;\n}\n\n\/* BUTTON 3 *\/\n#uc_stacking_cards_elementor_2c5770b .uc_btn-3::after {\n  height: 0;\n  left: 50%;\n  top: 50%;\n  width: 0;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_btn-3:hover:after {\n  height: 100%;\n  left: 0;\n  top: 0;\n  width: 100%;\n}\n\n\n\/* BUTTON 4 *\/\n#uc_stacking_cards_elementor_2c5770b .uc_btn-4::before {\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_btn-4::after {\n  height: 100%;\n  left: 0;\n  top: 0;\n  width: 100%;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_btn-4:hover:after{\n  height: 0;\n  left: 50%;\n  top: 50%;\n  width: 0;\n}\n\n\n\/* BUTTON 5 *\/\n#uc_stacking_cards_elementor_2c5770b .uc_btn-5 {\n  overflow: hidden;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_btn-5::after {\n  height: 100%;\n  left: -100%;\n  top: 0;\n  transform: skew(50deg);\n  transition-duration: 0.6s;\n  transform-origin: top left;\n  width: 0;\n}\n\n#uc_stacking_cards_elementor_2c5770b .uc_btn-5:hover:after {\n  height: 100%;\n  width: 200%;\n}\n\/* end styles *\/\n#uc_stacking_cards_elementor_2c5770b .ue_content_wrapper {\n  display: flex;\n  align-items: stretch;\n  position:relative;\n  height:100%;\n  width: 100%;\n}\n#uc_stacking_cards_elementor_2c5770b .ue_stacking_card_item.uc-item-error .ue_content_wrapper,\n#uc_stacking_cards_elementor_2c5770b .ue_stacking_card_item.uc-item-message .ue_content_wrapper{\n  justify-content: center;\n  align-items: center;\n}\n#uc_stacking_cards_elementor_2c5770b .uc-error{\n  color:red;\n  font-weight:500;\n}\n#uc_stacking_cards_elementor_2c5770b .uc-message{\n  font-weight:500;\n}\n.elementor-repeater-item-0549381 {\n  padding-top: calc(1 * var(--card-top-offset))!important;\n}\n.elementor-repeater-item-7e92765 {\n  padding-top: calc(2 * var(--card-top-offset))!important;\n}\n.elementor-repeater-item-0530f31 {\n  padding-top: calc(3 * var(--card-top-offset))!important;\n}\n\n\n<\/style>\n\n<div id=\"uc_stacking_cards_elementor_2c5770b\" data-editor=\"no\" data-errors=\"false\" data-show-section=\"false\" class=\"ue_stacking_cards_widget uc_creative_buttons  \"   dir=\"ltr\">\n  <div class=\"ue_cards_wrapper uc-items-wrapper\" role=\"list\">\n    <div class=\"ue_stacking_card_item elementor-repeater-item-0549381 ueitem-1\" data-source=\"section_id\" data-id=\"faq\" role=\"listitem\" tabindex=\"0\" aria-label=\"Stacking card 1: FAQ\">\n  <div class=\"ue_card_content\" >\n    \n      \n      \n          <div class=\"ue_content_wrapper ue_section_id\"><\/div>\n      \n  <\/div>\n<\/div>\n<div class=\"ue_stacking_card_item elementor-repeater-item-7e92765 ueitem-2\" data-source=\"section_id\" data-id=\"manuals\" role=\"listitem\" tabindex=\"0\" aria-label=\"Stacking card 2: manuals\">\n  <div class=\"ue_card_content\" >\n    \n      \n      \n          <div class=\"ue_content_wrapper ue_section_id\"><\/div>\n      \n  <\/div>\n<\/div>\n<div class=\"ue_stacking_card_item elementor-repeater-item-0530f31 ueitem-3\" data-source=\"section_id\" data-id=\"home\" role=\"listitem\" tabindex=\"0\" aria-label=\"Stacking card 3: home\">\n  <div class=\"ue_card_content\" >\n    \n      \n      \n          <div class=\"ue_content_wrapper ue_section_id\"><\/div>\n      \n  <\/div>\n<\/div>\n\n  <\/div>\n<\/div>\n<!-- end Stacking Cards -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-439937f e-flex e-con-boxed e-con e-parent\" data-id=\"439937f\" data-element_type=\"container\" id=\"faq\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-580d9a3 elementor-widget elementor-widget-heading\" data-id=\"580d9a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18da339 e-grid e-con-full e-con e-child\" data-id=\"18da339\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e31de35 elementor-widget elementor-widget-n-accordion\" data-id=\"e31de35\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2380\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2380\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Create an account <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2380\" class=\"elementor-element elementor-element-fc3240d e-con-full e-flex e-con e-child\" data-id=\"fc3240d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81e6b0c elementor-widget elementor-widget-text-editor\" data-id=\"81e6b0c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0To use the INGENIUM Helpdesk you need first to Create an account, and then Sign In with your email or Username and Password.<\/p><p>To Create an account you need to fill the Contact Information in the Account Registration page.<\/p><p>When you fill all the details, choose &#8220;Register&#8221;.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2381\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2381\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Sign In <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2381\" class=\"elementor-element elementor-element-ea5890e e-flex e-con-boxed e-con e-child\" data-id=\"ea5890e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11040c9 elementor-widget elementor-widget-text-editor\" data-id=\"11040c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A confirmation email will be automatically send to the mail address you entered. Follow the link to confirm your registration to the INGENIUM Helpdesk.<\/p><p>Following the link from your email you will confirm your account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13dbce6 elementor-widget elementor-widget-n-accordion\" data-id=\"13dbce6\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2080\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2080\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Create a Ticket <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2080\" class=\"elementor-element elementor-element-30b14b7 e-con-full e-flex e-con e-child\" data-id=\"30b14b7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-686fbe4 elementor-widget elementor-widget-text-editor\" data-id=\"686fbe4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once you have complete your registration, you can Open a New Ticket from the front page of INGENIUM Helpdesk. Click &#8220;OPEN A NEW TICKET&#8221;.<\/p><p>Fill in your email or Username and Password.<\/p><p>You can select the topic you need to create a ticket from the Help Topic dropdown menu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2081\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2081\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Create a Meeting <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2081\" class=\"elementor-element elementor-element-8df6fab e-flex e-con-boxed e-con e-child\" data-id=\"8df6fab\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6886908 elementor-widget elementor-widget-text-editor\" data-id=\"6886908\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Creating Meeting: Fill the details for your meeting and click on &#8220;Create Ticket&#8221;.<br \/>If you wish to re-enter all the meeting details, click &#8220;Reset&#8221;.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d04e588 e-flex e-con-boxed e-con e-parent\" data-id=\"d04e588\" data-element_type=\"container\" id=\"manuals\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6642dbe e-con-full e-flex e-con e-child\" data-id=\"6642dbe\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69a4272 elementor-widget elementor-widget-spacer\" data-id=\"69a4272\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d3b373 elementor-widget elementor-widget-ucaddon_text_rotator\" data-id=\"8d3b373\" data-element_type=\"widget\" data-widget_type=\"ucaddon_text_rotator.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Text Rotator -->\n\t\t<link id='uc_ac_assets_file_morphext_css_52-css' href='https:\/\/ingenium-university.eu\/manuals\/wp-content\/uploads\/ac_assets\/Text Rotator\/morphext.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='uc_ac_assets_file_animate_css_77907-css' href='https:\/\/ingenium-university.eu\/manuals\/wp-content\/uploads\/ac_assets\/Text Rotator\/animate.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Text Rotator *\/\n\n#uc_text_rotator_elementor_8d3b373 span.string\n{\n  display:inline;\n} \n\n\n\n<\/style>\n\n<div style=\"text-align:center;\" id=\"uc_text_rotator_elementor_8d3b373\">\n  <span class=\"string beginning_text_typography\" ><\/span> \n  <span class=\"string\">\n    <span class=\"js-rotating middle_text_typography\">\n                     Manuals\n\n  \n            <\/span>\n  <\/span> \n  <span class=\"string ending_text_typography\"><\/span>\n<\/div>\n<!-- end Text Rotator -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c48e37 elementor-widget elementor-widget-ucaddon_text_rotator\" data-id=\"4c48e37\" data-element_type=\"widget\" data-widget_type=\"ucaddon_text_rotator.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Text Rotator -->\n\n<style>\/* widget: Text Rotator *\/\n\n#uc_text_rotator_elementor_4c48e37 span.string\n{\n  display:inline;\n} \n\n\n\n<\/style>\n\n<div style=\"text-align:center;\" id=\"uc_text_rotator_elementor_4c48e37\">\n  <span class=\"string beginning_text_typography\" ><\/span> \n  <span class=\"string\">\n    <span class=\"js-rotating middle_text_typography\">\n                     \n\n  \n            <\/span>\n  <\/span> \n  <span class=\"string ending_text_typography\">and Guides<\/span>\n<\/div>\n<!-- end Text Rotator -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a4997b e-con-full e-flex e-con e-child\" data-id=\"8a4997b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2be2016 elementor-widget elementor-widget-spacer\" data-id=\"2be2016\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4009d06 elementor-widget elementor-widget-spacer\" data-id=\"4009d06\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8d01d2 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"e8d01d2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ingenium-university.eu\/manuals\/wp-content\/uploads\/2025\/12\/Sign-In-Create-an-account.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Create an Account Manual<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3c54d9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c3c54d9\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ingenium-university.eu\/manuals\/wp-content\/uploads\/2025\/12\/Create-a-Ticket.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Create a Ticket Manual<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-572132f elementor-widget elementor-widget-spacer\" data-id=\"572132f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e57abf9 e-flex e-con-boxed e-con e-parent\" data-id=\"e57abf9\" data-element_type=\"container\" id=\"home\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b288a97 e-con-full e-flex e-con e-child\" data-id=\"b288a97\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b31ae1 elementor-widget elementor-widget-spacer\" data-id=\"9b31ae1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-838f788 elementor-widget elementor-widget-ucaddon_text_rotator\" data-id=\"838f788\" data-element_type=\"widget\" data-widget_type=\"ucaddon_text_rotator.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Text Rotator -->\n\n<style>\/* widget: Text Rotator *\/\n\n#uc_text_rotator_elementor_838f788 span.string\n{\n  display:inline;\n} \n\n\n\n<\/style>\n\n<div style=\"text-align:center;\" id=\"uc_text_rotator_elementor_838f788\">\n  <span class=\"string beginning_text_typography\" ><\/span> \n  <span class=\"string\">\n    <span class=\"js-rotating middle_text_typography\">\n                     Visit\n\n  \n            <\/span>\n  <\/span> \n  <span class=\"string ending_text_typography\"><\/span>\n<\/div>\n<!-- end Text Rotator -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dea1eea elementor-widget elementor-widget-ucaddon_text_rotator\" data-id=\"dea1eea\" data-element_type=\"widget\" data-widget_type=\"ucaddon_text_rotator.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Text Rotator -->\n\n<style>\/* widget: Text Rotator *\/\n\n#uc_text_rotator_elementor_dea1eea span.string\n{\n  display:inline;\n} \n\n\n\n<\/style>\n\n<div style=\"text-align:center;\" id=\"uc_text_rotator_elementor_dea1eea\">\n  <span class=\"string beginning_text_typography\" ><\/span> \n  <span class=\"string\">\n    <span class=\"js-rotating middle_text_typography\">\n                     \n\n  \n            <\/span>\n  <\/span> \n  <span class=\"string ending_text_typography\">the Platform<\/span>\n<\/div>\n<!-- end Text Rotator -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-911ad49 e-con-full e-flex e-con e-child\" data-id=\"911ad49\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-633885b e-con-full e-flex e-con e-child\" data-id=\"633885b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97a2546 elementor-widget elementor-widget-ucaddon_color_overlay_button\" data-id=\"97a2546\" data-element_type=\"widget\" data-widget_type=\"ucaddon_color_overlay_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Overlay Button -->\n<style>\/* widget: Overlay Button *\/\n\n#uc_color_overlay_button_elementor_97a2546 a.color-overlay-link\n{\n  display:inline-block;\n  position:relative;\n  text-decoration:none;\n  overflow:hidden;\n}\n\n#uc_color_overlay_button_elementor_97a2546 a span.ue-color-overlay\n{\n  display:block;\n  position:absolute;\n  top:0px;\n  right:0px;\n}\n\n#uc_color_overlay_button_elementor_97a2546 a .ue-btn-txt\n{\n  position:relative;\n  display: flex;\n  align-items: center;\n  flex-direction: row;\n}\n#uc_color_overlay_button_elementor_97a2546 a .ue-btn-txt svg\n{\n  width:1em;\n  height:1em;\n}\n\n<\/style>\n\n<div id=\"uc_color_overlay_button_elementor_97a2546\" class=\"color-overlay-button\">\n  <a href=\"https:\/\/helpdesk.ingenium-university.eu\/\" class=\"color-overlay-link \"  target='_blank'>\n    <span class=\"ue-color-overlay\"><\/span>\n    <span class=\"ue-btn-txt\">Helpdesk Platform <i class='fas fa-angle-right'><\/i><\/span>\n  <\/a>\n<\/div>\n<!-- end Overlay Button -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>HelpDesk Guidelines FAQs Create an account \u00a0To use the INGENIUM Helpdesk you need first to Create an account, and then Sign In with your email or Username and Password. To Create an account you need to fill the Contact Information in the Account Registration page. When you fill all the details, choose &#8220;Register&#8221;. Sign In &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/ingenium-university.eu\/manuals\/helpdesk\/\"> <span class=\"screen-reader-text\">HelpDesk<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","footnotes":""},"class_list":["post-4384","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ingenium-university.eu\/manuals\/wp-json\/wp\/v2\/pages\/4384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ingenium-university.eu\/manuals\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ingenium-university.eu\/manuals\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ingenium-university.eu\/manuals\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ingenium-university.eu\/manuals\/wp-json\/wp\/v2\/comments?post=4384"}],"version-history":[{"count":61,"href":"https:\/\/ingenium-university.eu\/manuals\/wp-json\/wp\/v2\/pages\/4384\/revisions"}],"predecessor-version":[{"id":4817,"href":"https:\/\/ingenium-university.eu\/manuals\/wp-json\/wp\/v2\/pages\/4384\/revisions\/4817"}],"wp:attachment":[{"href":"https:\/\/ingenium-university.eu\/manuals\/wp-json\/wp\/v2\/media?parent=4384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}