HelpDesk Guidelines
FAQs
Create an account
To use the INGENIUM Helpdesk you need first to Create an account, and then Sign In with your email or Username and Password.
To Create an account you need to fill the Contact Information in the Account Registration page.
When you fill all the details, choose “Register”.
Sign In
A confirmation email will be automatically send to the mail address you entered. Follow the link to confirm your registration to the INGENIUM Helpdesk.
Following the link from your email you will confirm your account.
Create a Ticket
Once you have complete your registration, you can Open a New Ticket from the front page of INGENIUM Helpdesk. Click “OPEN A NEW TICKET”.
Fill in your email or Username and Password.
You can select the topic you need to create a ticket from the Help Topic dropdown menu.
Create a Meeting
Creating Meeting: Fill the details for your meeting and click on “Create Ticket”.
If you wish to re-enter all the meeting details, click “Reset”.